Policies & Procedures

Return Policy:

If you are not 100% satisfied with your purchase, simply send it back within 30 days and we'll refund the full cost of the item minus shipping costs.

Shipping Policy:

We offer FREE shipping on all orders of $100 and up for all domestic orders. For orders under $100 we offer Standard USPS Priority Mail.

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.



USPS Priority Mail takes 1-4 business days depending on distance from zip code 30328



Processing time takes 1-3 business days depending on size of order and current stock levels. Our goal is to ship 99% of orders the next business day.


International Orders:

We ship internationally via DHL Express for the best service and rates. Rates are determined by DHL. Please note that any assessed duties or local taxes are not included this rate and are the responsibility of the receiver.

Contact Us:

If you have questions or comments, please reach out to us at info@ninaross.co. 

Mailing address

Nina Ross Hair Therapy, LLC
6111 Peachtree Dunwoody Rd #E101
Atlanta, GA 30328
United States